Return & Refund Policy
Return & Refund Policy
Last updated: April 16, 2026
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests beyond this period may not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Note: For customized RF cables or special orders, returns are only accepted if the product is defective or damaged upon arrival.
3. Return Shipping Costs
| Reason for Return | Shipping Fee Borne By |
|---|---|
| Defective/Damaged/Wrong Item | Eightwood (Seller) |
| Change of Mind/Ordered Wrong Model | Customer (Buyer) |
4. Return Process
To start a return, please contact us at info@eightwood.cn. If your return is accepted, we will provide you with a return shipping label or instructions on how to send your package.
5. Refund Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Contact Information
Eightwood Support Team
Email:info@eightwood.cn
Address:
Return & Refund Policy
Last updated: April 16, 2026
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests beyond this period may not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Note: For customized RF cables or special orders, returns are only accepted if the product is defective or damaged upon arrival.
3. Return Shipping Costs
| Reason for Return | Shipping Fee Borne By |
|---|---|
| Defective/Damaged/Wrong Item | Eightwood (Seller) |
| Change of Mind/Ordered Wrong Model | Customer (Buyer) |
4. Return Process
To start a return, please contact us at support@eightwood.cn. If your return is accepted, we will provide you with a return shipping label or instructions on how to send your package.
5. Refund Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Contact Information
Eightwood Support Team
Email: support@eightwood.cn
Address:
Return & Refund Policy
Last updated: April 16, 2026
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests beyond this period may not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Note: For customized RF cables or special orders, returns are only accepted if the product is defective or damaged upon arrival.
3. Return Shipping Costs
| Reason for Return | Shipping Fee Borne By |
|---|---|
| Defective/Damaged/Wrong Item | Eightwood (Seller) |
| Change of Mind/Ordered Wrong Model | Customer (Buyer) |
4. Return Process
To start a return, please contact us at support@eightwood.cn. If your return is accepted, we will provide you with a return shipping label or instructions on how to send your package.
5. Refund Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Contact Information
Eightwood Support Team
Email: support@eightwood.cn
Address:
Return & Refund Policy
Last updated: April 16, 2026
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests beyond this period may not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Note: For customized RF cables or special orders, returns are only accepted if the product is defective or damaged upon arrival.
3. Return Shipping Costs
| Reason for Return | Shipping Fee Borne By |
|---|---|
| Defective/Damaged/Wrong Item | Eightwood (Seller) |
| Change of Mind/Ordered Wrong Model | Customer (Buyer) |
4. Return Process
To start a return, please contact us at support@eightwood.cn. If your return is accepted, we will provide you with a return shipping label or instructions on how to send your package.
5. Refund Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.
Contact Information
Eightwood Support Team
Email: info@eightwood.cn
Address: 501A, workshop 6, JiangHao (Bantian) industrial plant, No.430, Jihua Road, Bantian community, Bantian street, Longgang District, Shenzhen City